Communication Arts Company

FIVE SECRETS FOR STELLAR CUSTOMER SERVICE with Mona Miller, author of Invisible Warfare

Is your company suffering from Invisible Warfare? The effects are usually obvious, but it is often hard to pinpoint the cause. Have you noticed:
• Missed deadlines
• Budget overruns
• Missed opportunities
• Gossip
• Avoidance
• Procrastination
• Internal dissention
• Matriculating

These common occurrences in today’s workforce are the symptoms of Invisible Warfare between departments. Mona Miller brings the following solution benefits to your company:
1. Cooperation between departments
2. Environmental scanning for new opportunities
3. The ability to leave personal problems out of the office
4. New enthusiasm for current projects
5. Mutual respect

For more than 20 years Mona Miller, President and CEO of Communications Arts Company, has been affecting peace and profits to companies on a national level. Her unique perspective on the erosion of profitability comes from her ability to detect reasons for ineffective communication.

As a guest lecturer, Mona dealt first hand with the blocks and emotions that weaken the core strengths of Family Owned Businesses with assets of more than $30 million dollars at stake. Many companies have departments that specialize in creating and critiquing, each with different requirements for optimizing communication. Due to her private consulting with CEOs from almost every industry sector, Mona provides insights and tools that every business can use to become more profitable and productive each day.

In her keynote address, Five Secrets for Stellar Customer Service, Mona deals with the critical element most overlooked: Internal Customer Service. Your audience will leave with a new commitment to:

• The #1 customers in your business: fellow employees
• Personal responsibility for office workability
• Collective ownership of corporate challenges
• Solutions orientation to inter-departmental goals

Start today to build a solid foundation that you can count on for your future success. Mona delivers insights and tools created for your business to thrive, long after your event is over.

Call today: 1.818.789.8404

top of page...